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Full Details for : May I Help You?

May I Help You?
May I Help You?:Great Customer Service for Small Business  - $24.95
Jillian Mercer
Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it? Designed to help small business owners unravel the mysteries of the service transaction, this book covers the "Nine Guiding Rules of Good Customer Service" that ensure your customers are happy with your service and not just with the skills and products you sell. Whether you work in the trades or in the provision of professional services; whether you work by yourself or have a small team of workers to help you build your business; great customer service is one thing that can make you stand out from your competitors.
ISBN 1865088587
Format PaperBack
Category Marketing
Publisher Allen & Unwin (Australia) Pty Ltd
Publication Date 01-Jul-2003
Pages 208
Dimensions 208 x 140

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