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CLIENT SERVICES
MARKETING HR  INDIVIDUAL

HUMAN RESOURCES & ORGANISATIONAL DEVELOPMENT

As Corporate and Organisational Psychologists, our focus is on service organisations, especially in high contact services. Examples are hospitality, retail, finance or professional services where the employee or professional service creates the branded experience through direct customer contact.

We have special expertise in linking organisational behaviour programs with strategic management, marketing and customer service objectives.

We take an Internal Branding and Services Marketing approach to the HR function in that we recognise the integration of the...

Services Management Trinity:

Marketing

Human Resources
and
Operations Management
to deliver
 
A total approach to Customer Experience Management©™ 

For Hospitality clients we offer:

A total approach to Guest Experience Management©™

and extend the principle of Hospitality to all service organisations through:

Hospitality: The Ultimate Customer Experience©™

Psychologica® can conduct:

  • Assessments for Performance, Selection and Recruitment
  • Corporate Climate and Culture Audits
  • Internal Branding Strategy and Programs
  • Employee Experience, Satisfaction and Commitment Surveys
  • Leadership and Team Development Workshops
  • Strategic Planning Facilitation

As registered psychologists we have full access to the use of psychological tests for assessment, diagnostic and developmental purposes.

Using the Emotionworks® knowledge base we assess and conduct workshops and seminars on

  • Emotions in Organisations
  • Emotion and Leadership
  • Emotional Labour
  • Emotional Intelligence
  • Emotional Competence
  • Emotions and Well-being
  • Working with Consumer Emotions
  • Customer Experience Management

We have been consultants on company wide organisational change programs, facilitators and presenters for corporate conferences, workshops and seminars at all levels, as well as one-on-one briefings, coaching and consultations.

Here are some comments about Michael Edwardson's courses and presentations.

  •  

Thanks for a great course…not only did I learn things that I will use for a long time but I had an enjoyable time doing it.”

“Attentive to participants needs, really tries to invoke interest and succeeds in making the subject matter interesting!…I can seriously say Michael is the best presenter I’ve had.”

“He is interesting and keeps things fun…a great course, I would recommend it to anyone.”

“Thank you very much. This has been the most rewarding and enjoyable course. It assisted me personally and I truly got a lot out of it.”

“He has a great amount of knowledge and can communicate really well. Funny yet informative. The best presenter I’ve had and very well respected.”

“I have really enjoyed your course and learnt lots too. Overall we really appreciated it.”

“He is very practical – relating a highly information based course to real life examples. The sessions were always fun.”

“This is one of the most practical and interesting courses I have ever done. I feel it has given me confidence at work and a greater understanding of myself. Thanks.”

"Welcomed the high level of interactivity and humour. Also that the speaker appears to be at the cutting edge of the field and was frank about debate on concepts and ideas...great session."

"Very good workshop. Michael is a really good and involving presenter."

 

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