RESOURCES & ORGANISATIONAL DEVELOPMENT
and Organisational Psychologists, our focus is on
service organisations, especially in high contact services. Examples
are hospitality, retail, finance or professional services where
the employee or professional service creates the branded experience
through direct customer contact.
We have special
expertise in linking organisational behaviour programs with strategic
management, marketing and customer service objectives.
We take an
Internal Branding and Services
Marketing approach to the HR function in that we recognise
the integration of the...
Services Management Trinity:
clients we offer:
total approach to Guest Experience Management©
- Human Resources
- Operations Management
- to deliver
total approach to Customer Experience Management©
and extend the
principle of Hospitality to all service organisations through:
The Ultimate Customer Experience©
for Performance, Selection and Recruitment
Climate and Culture Audits
Branding Strategy and Programs
Experience, Satisfaction and Commitment Surveys
and Team Development Workshops
psychologists we have full access to the use of psychological
tests for assessment, diagnostic and developmental purposes.
Using the Emotionworks®
base we assess and conduct workshops and seminars on
- Emotion and
- Working with
We have been
consultants on company wide organisational change programs, facilitators
and presenters for corporate conferences, workshops and seminars at all levels,
as well as one-on-one briefings, coaching and consultations.
Here are some
comments about Michael Edwardson's courses and presentations.
Thanks for a great course
only did I learn things that I will use for a long time but I
had an enjoyable time doing it.
to participants needs, really tries to invoke interest and succeeds
in making the subject matter interesting!
I can seriously
say Michael is the best presenter Ive had.
He is interesting
and keeps things fun
a great course, I would recommend it
very much. This has been the most rewarding and enjoyable course.
It assisted me personally and I truly got a lot out of it.
a great amount of knowledge and can communicate really well.
Funny yet informative. The best presenter Ive had and very
really enjoyed your course and learnt lots too. Overall we really
He is very
practical relating a highly information based course to
real life examples. The sessions were always fun.
one of the most practical and interesting courses I have ever
done. I feel it has given me confidence at work and a greater
understanding of myself. Thanks.
the high level of interactivity and humour. Also that the speaker
appears to be at the cutting edge of the field and was frank
about debate on concepts and ideas...great session."
workshop. Michael is a really good and involving presenter."
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